JOB SUMMARY:

Greets and directs patients; answers telephone; schedules appointments; pre-registers patients; collects payments for service; files medical records; distributes medical records to physicians. Codes encounters.

ESSENTIAL FUNCTIONS OF THE JOB:

• Schedules appointments; orients patients to office procedure.
• Prepares the daily schedule of patient appointments and encounter forms; resolves related problems.
• Greets and directs patients; explains overall process; answers general inquires; provides explanation for delays.
• Pre-registers patients prior to first office visit, if appropriate.
• Schedules tests, surgery, procedures and referral appointments upon request of the physician.
• Prepares patient records; obtains patient and guarantor information; verifies insurance eligibility, referrals, and authorizations.
• Counsels' patients regarding billing and health insurance coverage; obtains signed authorizations from responsible person for treatment, insurance, and/or release of medical information.
• Inputs data related to insurance billing and medical record information into the Practice Management System and/or EMR.
• Performs reconciliation between schedule, encounter forms and payments.
• Answers telephone; takes and relays messages, including critical information; directs calls; provides general information.
• Receives, sorts and distributes mail.
• Assigns CPT and ICD-9 codes to encounter forms as applicable.
• Collects payment for services; writes receipts.
• . Types/transcribes, proofreads, edits, and drafts correspondence, reports, minutes, forms, etc., including confidential information; distributes/sends, as required; and assembles reports and documents as required.
• Schedules meetings for physician as needed, prepares materials as necessary.
• Completes and submits payroll for support staff.
• Operates various office equipment, oversees the care and maintenance of equipment, arranges repairs as necessary.
• Inventories and orders office supplies, follows up on orders.
• Reviews and codes invoices for office expenses, disbursements and requests for purchases with support from Manager Clinic Services. Submits codes invoices to A/P Finance for payment.
• Serves as liaison between office, SHS, SCF, and any other entity as appropriate.
• Recommends changes to increase efficiency of office operations.